Terms of Service

Last updated: March 2024

1. Introduction

Welcome to AquaPure UK. These Terms of Service ("Terms") govern your use of our water delivery services and website. By accessing or using our services, you agree to be bound by these Terms.

AquaPure UK is a company registered in England and Wales, providing premium spring water delivery services across Great Britain.

2. Definitions

  • "Company" refers to AquaPure UK
  • "Services" refers to our water delivery and related services
  • "Customer" refers to individuals or entities using our services
  • "Products" refers to spring water and related items we deliver
  • "Website" refers to our online platform and mobile applications

3. Service Description

AquaPure UK provides:

  • Premium spring water delivery to residential and commercial addresses
  • Water cooler rental and maintenance services
  • Subscription-based delivery services
  • One-time and recurring orders
  • Customer support and account management

4. Account Registration

4.1 Account Requirements

To use our services, you must:

  • Be at least 18 years old
  • Provide accurate and complete information
  • Maintain the confidentiality of your account credentials
  • Notify us immediately of any unauthorised use

4.2 Account Responsibilities

You are responsible for:

  • All activities under your account
  • Keeping your information up to date
  • Securing your login credentials
  • Notifying us of any security breaches

5. Orders and Subscriptions

5.1 Order Placement

Orders may be placed through:

  • Our website
  • Phone calls to our customer service
  • Mobile applications
  • Automatic subscription renewals

5.2 Order Acceptance

All orders are subject to acceptance by AquaPure UK. We reserve the right to:

  • Refuse or cancel orders for any reason
  • Limit quantities
  • Verify information before processing
  • Suspend services for non-payment

5.3 Subscription Services

Subscription terms include:

  • Automatic recurring deliveries at specified intervals
  • Automatic payment processing
  • Ability to modify or cancel subscriptions
  • Notice requirements for changes

6. Pricing and Payment

6.1 Pricing

All prices are:

  • Listed in British Pounds (GBP)
  • Inclusive of VAT where applicable
  • Subject to change with reasonable notice
  • Confirmed at the time of order placement

6.2 Payment Terms

Payment requirements:

  • Payment due upon order placement or delivery
  • Accepted payment methods as specified on our website
  • Automatic payment for subscription services
  • Late payment fees may apply

6.3 Billing

  • Invoices provided electronically
  • Billing address must match payment method
  • Disputed charges must be reported within 30 days
  • Refunds processed according to our refund policy

7. Delivery Terms

7.1 Delivery Areas

We deliver to specified areas across Great Britain. Delivery availability is subject to:

  • Geographic location
  • Accessibility of delivery address
  • Local restrictions or regulations
  • Service capacity

7.2 Delivery Schedule

  • Delivery windows are estimates, not guarantees
  • Weather and traffic may affect delivery times
  • Multiple delivery attempts may be made
  • Alternative arrangements available for missed deliveries

7.3 Delivery Requirements

Successful delivery requires:

  • Accessible delivery location
  • Clear delivery instructions if needed
  • Safe storage area for products
  • Adult present for signature if required

8. Product Quality and Safety

8.1 Quality Standards

Our products meet or exceed:

  • UK food safety regulations
  • Natural mineral water standards
  • Company quality specifications
  • Industry best practices

8.2 Storage and Handling

Customers must:

  • Store products in appropriate conditions
  • Follow storage instructions
  • Report quality issues promptly
  • Handle containers safely

9. Returns and Refunds

9.1 Return Policy

Returns accepted for:

  • Defective or damaged products
  • Incorrect orders delivered
  • Quality issues reported within 48 hours
  • Unopened products in original condition

9.2 Refund Process

  • Refund requests must be made within 30 days
  • Original payment method will be credited
  • Processing time: 5-10 business days
  • Delivery charges may not be refunded

10. Equipment and Accessories

10.1 Water Cooler Rental

Rental equipment terms:

  • Equipment remains property of AquaPure UK
  • Customer responsible for reasonable care
  • Maintenance and repairs provided by us
  • Return required upon service termination

10.2 Damage and Loss

Customer liability for:

  • Negligent damage to equipment
  • Loss or theft of equipment
  • Replacement costs at current market rates
  • Return shipping costs

11. Limitation of Liability

To the maximum extent permitted by law, AquaPure UK's liability is limited to:

  • The value of products or services provided
  • Direct damages only
  • Exclusion of consequential damages
  • Total liability not exceeding £1,000 per incident

12. Force Majeure

We are not liable for delays or failures due to:

  • Natural disasters
  • Government regulations
  • Labour disputes
  • Transportation disruptions
  • Other circumstances beyond our control

13. Intellectual Property

All content on our website and materials is protected by:

  • Copyright laws
  • Trademark protection
  • Trade secret laws
  • Other intellectual property rights

14. Privacy and Data Protection

Your personal information is governed by our Privacy Policy, which forms part of these Terms. We are committed to protecting your data in accordance with UK data protection laws.

15. Termination

15.1 Termination by Customer

You may terminate services by:

  • Providing written notice
  • Cancelling through your account
  • Calling customer service
  • Following cancellation procedures

15.2 Termination by Company

We may terminate services for:

  • Breach of these Terms
  • Non-payment
  • Fraudulent activity
  • Business reasons with notice

16. Modifications to Terms

We may modify these Terms by:

  • Posting updated terms on our website
  • Providing email notification
  • Giving reasonable advance notice
  • Allowing opt-out for material changes

17. Dispute Resolution

17.1 Initial Resolution

Disputes should first be addressed through:

  • Direct communication with customer service
  • Written complaint process
  • Good faith negotiation
  • Internal escalation procedures

17.2 Legal Proceedings

If resolution cannot be reached:

  • Disputes governed by English law
  • Courts of England and Wales have jurisdiction
  • Mediation may be pursued before litigation
  • Consumer rights under UK law are preserved

18. Consumer Rights

Nothing in these Terms affects your statutory rights as a consumer under UK law, including:

  • Consumer Rights Act 2015
  • Consumer Protection regulations
  • Distance selling regulations
  • Unfair contract terms protection

19. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

20. Contact Information

For questions about these Terms, contact us:

AquaPure UK
123 Waterloo Road
London SE1 8UL
United Kingdom

Email: [email protected]
Phone: +44 20 7123 4567
Customer Service Hours: Monday-Friday 8:00 AM - 6:00 PM

21. Effective Date

These Terms are effective as of the date last updated and remain in effect until modified or terminated in accordance with these Terms.